---
title: Student Athlete Login Issues
description: "______________________________________________________________________ Student-Athlete forgot password / cannot log in 1. Have student go to: https://frontrush.com/Roster/login/login.aspx Note: frontr"
---
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# Student Athlete Login Issues
***IMPORTANT TO NOTE... ***
- A roster athlete MUST be sent the student roster login email before they can use the student portal. See: [Student Portal Instructions](https://5952291.hs-sites.com/knowledge/how-to-send-the-roster-login-student-athlete-portal-access?hsLang=en)
- The student-athlete's user name is the email address you have entered for them in Front Rush. We advise using their .edu email when possible.
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**Student-Athlete forgot password / cannot log in**
1. Have student go to: [https://frontrush.com/Roster/login/login.aspx](https://frontrush.com/Roster/login/login.aspx)
*Note: frontrush.com/login is for Front Rush Coach / Admin only and will not allow the student to sign in.*
2. Click forgot password
3. An email will be sent to the student-athlete with password reset details.
### **Email not recognized when clicking forgot password?**
1. Make sure the email the student is entering is the same email address listed in their roster profile
2. If the email is the same, resend the roster login
*Note: When an athlete runs into an issue and the above solutions do not suffice, email support@frontrush.com. Our support team will work with you (the coach / compliance user) to resolve the issue rather than communicating with the student. It is always helpful to include a screen shot and the exact steps that the student athlete is taking.*
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