Front Rush Essentials is committed to supporting our partner institutions with regards to GDPR (General Data Protection Regulation) which is a European Union regulation that goes into effect on May 25, 2018. The new law changes how companies store and process personal information for European Union citizens. As a processor of your data, we have analyzed our systems to ensure that we are:
- Providing institutions the ability to manage their data
- Providing institutions the ability to notify athletes at time of questionnaire submission
- Providing a secure infrastructure and system for athlete data
Security Infrastructure
Front Rush operates in a highly secure AWS environment that is closely monitored. Data is backed up twice daily and is stored securely in a separate location for twenty-eight days. All data submissions and transfers are done through secure APIs, through a browser behind security certificates, or through SFTP.
Understanding Your Data in Front Rush
Each sport in Front Rush can be configured differently depending on the coach’s recruitment and athlete management needs. Some of the information stored in Front Rush is considered Personal Identifiable Information (PII). Due to the highly configurable nature of Front Rush and different institutional standards regarding Pll, we cannot determine which fields may be considered sensitive Pll. To assist you, Front Rush is happy to provide you a complete list of all of your fields for your review. Please submit those requests to support@frontrush.com. If after your review you would like any fields removed, please contact us at support@frontrush.com with the following information:
- Sport(s)
- Category where the field(s) exists: Recruit, Roster, Alumni, or Contacts
- Field(s) to remove
Please provide the exact field name(s) to be removed. When the fields are removed all of the data is deleted, so it is very important that the field names provided are correct! This data cannot be restored!
There is a feature in Front Rush that emails a copy of all of the data submitted by an athlete through a questionnaire. If you would like to deactivate this feature, staff members can do this in Front Rush through Manage Staff by editing his/her account.
How Data Enters Front Rush
There are multiple ways that data enters Front Rush, which are outlined below. Please note that not all avenues apply to all institutions; how coaches choose to gather athlete data varies by institution.
By Athlete (manually entered)
Each sport includes a questionnaire for each category of data (Recruit, Roster, Alumni, and Contacts). These questionnaires can be embedded into your athletic website or sent as links. When an athlete submits his or her data through a questionnaire, it goes directly into Front Rush.
By Coaches (manually entered)
Coaches can enter athletes into Front Rush directly through the web-based UI or mobile application.
By Third-Party Partner (secure API)
Coaches can select athletes and send data from third-party partners. Front Rush does not share this data with other providers.
By Import (by Front Rush)
Coaches can request data be imported into Front Rush by providing the data in spreadsheet format to us. Front Rush does not validate the source of the data and imports the data per the instructions of the coach.
Data imports are ONLY accepted through the built in Data import tool in Front Rush. The file is transferred to one of our secure servers, and only a handful of our employees have access to these import files.
We do not accept import files through email, or any other medium.
By Admissions (SFTP)
This option applies only to those institutions who have purchased the FR Pass product. All data transmitted is agreed upon by both admission and athletic staff as part of the implementation process. Once configured, the data is sent on a schedule via SFTP.
Data Management and Notification
Standard Front Rush functionality already provides your staff the ability to update, delete and export data should an athlete request it.
We now provide a privacy notification solution for sport questionnaires. Each institution has the ability to configure its own GDPR notification language in one place and turn on the notification for all questionnaires. Once activated, Front Rush gathers the timestamp of the notification confirmation in case it is ever needed by your institution. To view this, click your name in the top right, then click "Questionnaires", click "Privacy Notification" in the top left and follow the instructions.
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